1. Damaged or Incorrect Products

Customers are requested to inspect their order upon delivery.
If you receive:

• A damaged product

• A defective product

• An incorrect item
  

Please notify us within 24 hours of delivery by contacting our customer support team with clear photos of the product and packaging.

2. Eligibility for Returns

Returns will be accepted only if:

• The item received is damaged or defective

• The wrong product was delivered

• The product is unused and in its original packaging

All return requests are subject to verification and approval.

3. Non-Returnable Items

Returns or exchanges will not be accepted for:

• Change of mind

• Incorrect product selection by the customer

• Products damaged due to misuse or improper handling

4. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed through the original payment method within 7–10 business days.

5. Product Availability

Product availability, pricing, and stock levels are subject to change without prior notice. In the event a product becomes unavailable after an order is placed, customers will be informed and offered an appropriate resolution.

6. Contact Us

For return requests or product-related concerns, please contact us:

Carz N Dollz Phone: (+91) 99628 87684 WhatsApp: (+91) 99628 87684 Email: carzndollzoff@gmail.com Website: https://carzndollz.com