1. Overview

At Carz N Dollz, customer satisfaction is important to us. Please review our refund policy carefully before placing an order.

2. Non-Refundable Purchases

Refunds are not available for:

• Change of mind
• Incorrect product selection by the customer
• Products that have been opened, used, or damaged after delivery
• Products purchased during clearance or special promotional sales

3. Damaged or Incorrect Products

Refund requests may be considered if you receive:

• A damaged product
• A defective product
• An incorrect product

Customers must notify us within 24 hours of receiving their order and provide supporting evidence for review.

4. Requesting a Refund

To request a refund, please provide:

• Order Number
• Clear photos or videos of the product
• Images of the packaging
• Description of the issue

Incomplete requests may delay the review process.

5. Refund Review Process

All refund requests are subject to verification and approval by our support team. Carz N Dollz reserves the right to reject claims that do not meet the requirements of this policy.

6. Approved Refunds

If a refund is approved, the amount will be credited to the original payment method used during checkout.

In some cases, a replacement product may be offered instead of a refund, depending on product availability.

7. Processing Time

Approved refunds are typically processed within 7–14 business days, depending on the payment provider and financial institution.

8. Shipping Charges

Shipping charges are non-refundable unless the refund is approved due to an error on our part or an incorrect product shipment.

9. Promotional Items

Products purchased during promotional campaigns, clearance sales, discount offers, or special events are not eligible for refunds unless received damaged, defective, or incorrect.

10. Policy Updates

Carz N Dollz reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be published on this page.

11. Contact Us

For refund-related inquiries, please contact:

Carz N Dollz

Phone: +91 99628 87684

WhatsApp: +91 99628 87684

Email: carzndollzoff@gmail.com

Website: https://carzndollz.com